Last updated: 15th May 2013
Double Digital Studios develops games for the web and mobile devices and is committed to protecting your privacy. Outlined below are our statements that detail the steps we take to protect your personal information when you use our website or download one of our Applications. In this policy, “Double Digital” refers to Double Digital Studios Sdn Bhd, which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership. We may also refer to Double Digital as “We” or “Us”.
If you access our games via a third party Social Networking Site (“SNS”), you may be required to also read and accept the SNS Terms of Service and Privacy Policy.
Information We Collect
When you use any Double Digital game, where our games may also be referred to as “applications”, and “login” with Us by using the SNS connect, you allow Double Digital to access certain information from your profile. The information you allow Double Digital to access varies by game, and it is affected by the privacy settings you and your friends establish at the SNS. You can control and find out more about these settings at the SNS. For example, Double Digital may access and store some or all of the following information, as allowed by you, the SNS and your preferences:
- your first and last name
- your profile picture or its URL
- your user ID number, which is linked to publicly available information such as name and profile photo
- the user ID numbers and other public data for your friends
- the login e-mail you provided to Facebook when you registered
Should you choose not to “login’ or connect with the SNS, you may also access the games offline.
Customer Support Correspondence
When you ask for assistance from our support team, We will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Service. We will also store the correspondence and any information contained within.
How We Use the Information we Collect
In general, We collect, store and use your information to provide you with a safe, smooth, efficient, and customized experience. For example, We may use information collected from you in any one or more of the following ways:
- to create your game account and allow play of our games
- to provide in-game leader boards
- to prevent fraud or potentially illegal activities
- to provide technical support and respond to user inquiries
One important use of your information is communication. If you have provided your e-mail address to Double Digital, We’ll use it to respond to customer support inquiries, and notifications about in-game status. Some messages, such as game progress will added to your SNS timeline.
Third Party Service Providers
We will provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist Us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on Double Digital’s behalf.
Advertising of Third Party Products and Services
We do not share personal information with third party advertisers for their direct marketing purposes.
Our Policies Concerning Children
Our websites and games are not intended for children under the age of 13 and We do not knowingly collect any personal information from such children. Children under the age of 13 should gain parental or guardian consent to use our websites or games. In the event that We learn that We have inadvertently gathered personal information from children under the age of 13, We will take reasonable measures to promptly erase such information from our records.
Information We Receive From an SNS
To manage the information Double Digital receives about you from an SNS, you will need to follow the instructions at that site for updating your information and changing your privacy settings. The privacy management tools for applications on Facebook can be found here. You can manage certain aspects of information collection and use by going to the settings of your (mobile) device and reviewing the permissions of each application.
Once Double Digital receives your information from an SNS, that information is stored and used by Double Digital in accordance with this Privacy Policy. Accounts created with Double Digital games are considered active until We receive a user request to delete them or deactivate them.
Privacy Policies of Linked Sites and Advertisers
Our websites may contain advertisements from companies other than Double Digital that may link to their own websites. We are not responsible for the privacy practices or the content of such websites. Our games do not contain third party advertising or external links. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
Security of Your Information
Double Digital implements reasonable security measures to protect the security of your information both online and offline, and We are committed to the protection of customer information. Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have procedures and security features in place to try to prevent unauthorized access.
Changes to our Privacy Policy
If We decide to make material changes to our Privacy Policy, We will notify you and other users by sending you a notice to the e-mail address We have on file for you. You should periodically check and this privacy page for updates.
Right to Access
Users in certain jurisdictions have a right to access personal information held about themselves. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing to
Contact Us
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to All other inquiries should be directed to
Double Digital Studios Sdn Bhd
71A Jalan 7/132
Taman Gasing Indah 59200
Kuala Lumpur, Malaysia